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Get involved now to shape the future of transfers

If you are involved in the management and transfer of long-term savings and investment arrangements, including all types of Defined Contribution Pensions, ISAs and General Investment Accounts (GIA), STAR is for you.

Join STAR

If you would like to participate in the STAR initiative please complete the Joining Agreement form on Step 1 below.

If you have any questions you want to discuss before joining, please contact us and we’ll be happy to help.

Step 1 - Join

New to STAR and want to get involved? Please complete the Joining Agreement form below.

Next steps

Step 2 - Register

Please complete the Serving Agreement below once Step1 is complete:

Next steps

If you have any questions, please do not hesitate to contact enquiries@joinstar.co.uk.

Is your organisation ready to improve your end to end transfer processes?

This code of best practice will help:

Why join STAR?

There are many reasons for your organisation to sign up for STAR…

It provides a showcase for highlighting performance.

Demonstrate your commitment to good transfer practice to consumers and industry stakeholders.

You’ll have your say when it comes to defining best practice in transfers.

Participating firms will also benefit from greater certainty when dealing with other providers, leading to fewer queries and reduced administration costs. In addition, consumers will benefit from knowing their provider is part of the STAR scheme, and they can expect better communication, universal standards, continuous improvement and improved transparency.

STAR is endorsed and recommended by these TRIG organisations:

Source: The Transfer and Re-registration Industry Group (TRIG) – Industry-wide framework for improving transfers and re-registrations, June 2018 Progress Update

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JOIN STAR

1. APPLICANT(S) COVERED BY THIS JOINING FEE
If registering as a pension provider and your company details are not shown on the Financial Services Firm Register, please provide details of your membership affiliations.
Please note applications for pension providers not shown on the Financial Services Firm register may take additional time to process while membership requirements are validated.
2. STAR KEY CONTACT (RELATIONSHIP MANAGER)
This person is the main contact for your relationship to STAR. They will also be the contact for all notices and other formal communications under this letter.
3. INVOICE INFORMATION
Invoices are sent by email as standard, if a printed invoice is required please note the address and your requirements in the additional information section.
4. DECLARATION
STAR will now carry out the necessary due diligence on the information submitted, once verified we will email a declaration to the signatory email address (provided below) through our electronic platform Yoti. This declaration must be signed in order for your application to complete, once we receive the signed agreement, we will instruct our finance department to issue your invoice.
Your signatory must be duly authorised for and on behalf of your organisation named in this application.
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BRAND REGISTRATION

1. APPLICANT(S) COVERED BY THIS REGISTRATION FEE
Please note this registration will not be processed if Step 1 has not been completed.
A new form must be submitted for each SLA group
2. CONTACT INFORMATION
STAR RELATIONSHIP MANAGER (MASTER USER)
This person will be the main contact for all notices and other formal communications under this agreement and will be responsible for the administration of the members portal access (including without limitation the providing, updating and removing of authorised User access to the portal during the Term)
3. INVOICE INFORMATION
Invoices are sent by email as standard, if a printed invoice is required please note the address and your requirements in the additional information section.
4. DECLARATION
Your signatory must be duly authorised for and on behalf of the organisation named in this application.
STAR will email the servicing contract to the signatory email address (provided below) through our electronic platform Yoti. This declaration must be signed in order for your application to complete, once we receive the signed agreement we will instruct our finance department to issue your invoice.

Application submitted successfully

Thank you for applying to join the STAR accreditation scheme. We will endeavour to respond as soon as possible using the contact information you’ve provided to us.