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Groups

STAR Groups

The tasks STAR is expected to fulfil in accordance with the delivery and maintenance of the framework created by TRIG include:

  • The establishment and maintenance of a register of firms that have committed to meeting the terms of the TRIG framework.
  • The collection and reporting of management information in relation to firms’ adherence to the framework.
  • The governance, maintenance and development of the framework standards.
  • Liaison and accountability to regulators and other relevant stakeholders.


The CTHS Board remains accountable for this delivery, therefore any decisions that would require a change to those principles may be recommended by the STAR Steering Group but would require approval from the CTHS Board.

If you are a STAR member and would like to get involved with any of the STAR Groups, please get in touch at enquiries@joinstar.co.uk

STAR Governance Structure

STAR Working Groups

To create the SLAs, STAR operated four working groups, one in relation to each STAR membership category.

  • ISA / GIA
  • Personal Pension / SIPP / SSAS
  • Occupational Pension
  • Fund Manager / Transfer Agent

The working group objectives were to deliver:

  1. Industry agreed service level target timescales for the transfer/re-registration between proividers of in-scope transfers for each group;
  2. A list of steps where MI should be generated;
  3. Industry agreed standards for customer communication as part of the transfer/ re-registration process.

The outputs from the groups were:

  1. End to end process maps;
  2. Target SLAs;
  3. A list of reportable stop the clock events;
  4. Customer communication best practice standards;
  5. Risks, issues, assumptions, dependencies or change requests raised as required.

As the objectives and deliverables were met, those working groups are now closed.

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