Created with Fabric.js 3.6.3

STAR reaches 50 participants

Press Release

STAR reaches 50 participants

6 November 2019

Capita is the 50th organisation to support the STAR initiative, which aims to galvanise the industry in its goal of improving the outcomes for individuals wanting to transfer their assets, such as pensions and investments.

A growing community of firms have signed up to the STAR initiative, which officially launched in November 2018 and already has companies and organisations committed to shaping recognised, industry-wide standards to promote good practice in transfers.

The STAR remit is clearly defined and will:

  1. Define the processes required to complete a transfer;
  2. Specify good practice targets for each of those processes;
  3. Measure, recognise and accredit performance excellence across theindustry.

“We are delighted that Capita is supporting the STAR initiative. Frankly the more organisations that become involved, the firmer our foundations are and the more momentum we have. We are pleased with wide-ranging and extensive industry support we have received and continue to receive. We are in the final stages of our ISA/GIA working groups and have started both pension working groups, which are galvanising the industry to forge ahead with change and to improve things for consumers.”

Tom McPhail, Hargreaves Lansdown and Founding Chair of the STAR Steering Group

“We are delighted to be part of the team who shape the future of transfers. We want to be part of this critical initiative to drive best practice, which is challenging the industry to change the rules of our own game. As part of Capita’s transformation, we want to demonstrate how we are changing to benefit our clients and customers. Joining STAR is a great example of just that. Through STAR, the industry has the opportunity to demonstrate its commitment to improving consumer outcomes, in advance of the Regulator’s final report, which is due this winter.”

Nigel Purveur, Managing Director of Capita Pensions and Benefits

With reports of transfers regularly taking several months to complete, yet banking being subject to a 7-day switching guarantee, it should beno surprise that the FCA has taken a keen interest in resolving the issue for consumers. The STAR framework was highlighted in the FCA’s Investment Platforms Market Study final report published in March, where the FCA made it clear it expects the industry to resolve the transfers issue or it would face “further regulatory action”. The FCA said it was encouraging firms to consider participating in STAR “as a way of improving the switching process and achieving better outcomes for consumers.


For further information please contact:

Matthew Dransfield
Commercial and Marketing Director
0773 765 0010

About STAR

STAR was created as a collaboration between Criterion and TeX, combining the industry-reach, unique strengths, experience and shared ambition of the two not-for-profit organisations.

Criterion was formed for the industry in July 2017, as an independent, not-for-profit industry body providing Standards and Governance services. It was originally part of Origo Services Ltd and has been publishing process and integration standards for over 25 years. Criterion is uniquely positioned to facilitate and drive cross-industry engagement, helping organisations achieve higher levels of collaboration, reduce costs and achieve better outcomes for their consumers.

TeX is a not-for-profit organisation which works with the industry to ensure that the maximum benefit is provided to all members. This new company is financially independent from TISA but benefits from being linked to the TISA brand through name, the expertise provided by the two corporate entity directorships and the administrative support provided by TISA.

© 2021 CT Holdings and Services Limited (CTHS), a joint venture between TISA Exchange Limited and Criterion Tec Limited.

All rights reserved. Company number: 11700872.